a person or a probability

usaa told me they cover claims based on the "probability" that I could have been injured not on my actual medical reports. moreover, the adjuster used fear and intimidation to pressure me into taking a small and unreasonable settlement. I am very disappointed. I had to retain an attorney just to get my medical bills reimbursed. The adjuster stated, "there was not enough damage to the car; you couldn't possibly be injured." november 2008