USAA Insurance service getting worse

Had a wreck. Was given an adjustor's name and number. Have called everyday for the past week, and have left messages, have het to talk to the adjustor. She called the house one day, twice during the day, knowing that both adults in the family work, and having been given both work numbers and cell numbers.

Have been a member of USAA Insurance for 32 years. Have never experienced this level of lack of service.